Data Protection

1. Purpose of this page

This page explains how you can contact TNM Trading VN regarding personal data rights, including requests to access, correct, delete, export or withdraw consent where applicable.

The rights available to you may depend on applicable law, the type of data, the purpose of processing, verification of your identity and whether TNM Trading VN has a legal or legitimate reason to retain certain data.

2. Personal data covered by this page

This page applies to personal data that we may process through:

• website product request forms;
• contact forms;
• Telegram bot or Telegram communication;
• email and business correspondence;
• CRM tools, Google Sheets, Notion, Supabase or similar business record tools;
• newsletter or marketing communication systems;
• analytics and website tracking tools;
• cookie and consent management tools;
• Trade Notes and website interaction data, where applicable.

This page does not cover data controlled independently by third-party platforms such as Telegram, YouTube, Google, Meta, Tilda, Formspree, Notion or other service providers. Those platforms may also process data under their own terms and privacy policies.

3. Your personal data rights

Subject to applicable law, you may have the following rights.

3.1. Right to be informed

You have the right to receive information about how your personal data is collected, used, stored, shared and protected.

We provide this information through our Privacy Policy, Cookie Policy, Data Protection page, cookie banner and form notices.

3.2. Right of access

You may request confirmation of whether TNM Trading VN processes your personal data and request access to relevant personal data that we hold about you.

3.3. Right to correction

You may request correction or update of inaccurate, incomplete or outdated personal data.

3.4. Right to deletion

You may request deletion of personal data where applicable.

Deletion may not be possible where we are required or permitted to retain data for legal, accounting, compliance, dispute resolution, security, audit or legitimate business record purposes.

3.5. Right to withdraw consent

Where processing is based on consent, you may withdraw your consent.

Withdrawal of consent does not affect processing that occurred before the withdrawal.

If you withdraw consent that is necessary for us to handle a product request, we may no longer be able to continue processing that request.

3.6. Right to restriction or limitation of processing

Where applicable, you may request that we restrict or limit certain processing of your personal data.

3.7. Right to data export or copy

Where technically feasible and legally applicable, you may request a copy or export of personal data that you submitted to us.

The format and scope of export may depend on the systems used, the nature of the data and applicable legal requirements.

3.8. Right to object or raise concerns

Where applicable, you may object to certain processing activities or raise concerns about how your personal data is handled.

3.9. Right to complain

You may contact us first if you have concerns about how we process personal data. You may also have the right to contact a competent authority under applicable law.

4. How to submit a data request

You may submit a data request by using the protected email reveal button below or through the website contact form.

Your request should include:

• your full name;
• company name, if relevant;
• email address or contact details used when communicating with us;
• the type of request;
• a clear description of the data or communication channel involved;
• any relevant dates, message references or context.

Examples of requests:

• request access to personal data submitted through the website form;
• correct contact details;
• delete an old business inquiry;
• withdraw marketing consent;
• request export of data submitted through the product request form;
• ask how data submitted through Telegram bot is handled.

5. Identity verification

Before responding to a request, we may need to verify your identity or confirm that you are authorized to act on behalf of the relevant person or company.

We may ask for additional information if necessary to:

• confirm the identity of the requester;
• locate the relevant records;
• prevent unauthorized access to personal data;
• avoid deleting or disclosing data to the wrong person.

We will only request information that is reasonably necessary for verification.

6. Response time

We aim to respond to personal data requests within the timeframe required by applicable Vietnamese personal data protection laws.

Some requests may take longer if they are complex, involve multiple systems, require identity verification, or require review of legal, accounting, compliance or business record obligations.

If we need more time, we may inform you where appropriate.

7. Deletion requests

If you request deletion of personal data, we will review the request and delete or anonymize relevant data where applicable.

We may decline or partially decline deletion where retention is required or permitted for:

• legal obligations;
• accounting or tax records;
• contract preparation or performance;
• dispute resolution;
• fraud, spam or abuse prevention;
• security logs;
• audit or compliance records;
• legitimate business record purposes;
• evidence of consent or withdrawal.

If deletion is not possible, we may explain the reason where appropriate.

8. Export requests

If you request export of personal data, we will review what data is reasonably available and technically feasible to export.

Export may include data submitted through:

• website forms;
• email communication;
• Telegram bot communication, where accessible to us;
• CRM or business record tools;
• marketing subscription records.

Export may not include internal notes, confidential business information, third-party data, security logs or data that cannot be disclosed under applicable law.

9. Marketing consent withdrawal

Marketing consent is optional.

You may withdraw marketing consent at any time by:

• using an unsubscribe link, if available;
• contacting us through the website contact form;
• using the protected email reveal button below.

After withdrawal, we will stop using your contact details for marketing communications, although we may retain a record of the withdrawal for compliance purposes.

10. Cookie and tracking preferences

You may manage cookies and tracking preferences through the cookie banner or cookie settings tool where available.

You may also control cookies through browser settings.

For more information, please read our Cookie Policy.

11. Data processed by third-party providers

Some personal data may be processed through third-party services used by TNM Trading VN, such as:

• Tilda;
• Formspree;
• Google Analytics;
• Meta Pixel;
• Google reCAPTCHA;
• YouTube;
• Telegram;
• Google Sheets;
• Notion;
• Supabase;
• email or newsletter tools.

We may be able to act on data stored in systems that we control or administer. However, third-party platforms may also process data independently under their own terms and privacy policies.

If you want to exercise rights directly against a third-party platform, you may need to contact that platform separately.

12. Cross-border processing

Because TNM Trading VN uses international service providers and cloud-based tools, personal data may be transferred to, stored in or accessed from countries outside Vietnam.

Requests related to such data will be handled according to our available access, applicable law, service provider functionality and our Privacy Policy.

13. Records of requests

We may keep records of data protection requests, responses, consent withdrawals or deletion actions for compliance, audit, legal or dispute resolution purposes.

Such records may include:

• request date;
• request type;
• requester contact details;
• verification status;
• response summary;
• action taken;
• reason for refusal or limitation, if applicable.

14. Limitations

Your rights may be limited where permitted by applicable law, including where processing or retention is necessary for:

• legal obligations;
• accounting, tax or audit requirements;
• contract-related matters;
• dispute resolution;
• fraud or abuse prevention;
• website security;
• protection of rights and legitimate interests;
• compliance with requests from competent authorities.

15. Updates to this page

We may update this Data Protection page from time to time to reflect changes in law, business operations, service providers, website functionality or data handling practices.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact

If you have questions about data protection or want to exercise personal data rights, you may contact TNM Trading VN through the website contact form or use the protected email reveal button below.